Deer Valley Dental Care is currently looking for experienced Administrators to join our dedicated team.

Job Title: Administrator - Phones

Location: Calgary, Alberta

Reports to: Craig Hayes, Office Manager

Our administrators play a crucial role in providing our customers with outstanding service. In many cases they will be our very first contact with new patients and provide a great first impression. This position acts as our gate keeper of phone calls in an attempt to achieve first call resolution.

Responsibilities

• Answering the phone, and makes sure patients feel well taken care of, directing calls to appropriate party or voice mail. Taking messages for Dentists.
• Works in conjunction with the continuing care coordinator to ensure days and next days hygiene appointments are fully booked.
• Puts patients on short notice list for hygiene and Doctors appointments.
• Notifies Treatment Coordinator if there is a cancellation.
• Checks appointment book and fills openings for Dr.'s from last minute cancellations when their Treatment Coordinator won't be able to fill it in time.
• Call patient if they fail to show-up for an appointment if recall coordinator is not available.
• Deletes charts, as they are required and files them in the deleted filling cabinet. Ensures that the charts are all filed before they leave at the end of the day.
• Back up the front reception greeter as required.
• Back up Treatment Coordinator by checking out patient.
• Tracking new patients.
• Pulling charts for next day.
• Various other duties as assigned.

If you are interested in joing us, This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your resume attached.

All potential candidates will be contacted via telephone.